Are our climbing centers open?
Both Altitude Gym climbing centers will be closed until further notice in accordance with the government’s recommendations.
When do you expect to reopen?
The government requires that all gyms remain closed until further notice. Unfortunately, no official date can be announced at this time.
What happens to my membership?
Every subscription will be frozen during our closed period. The number of closing days will be added at the end of your membership, so there will be no loss to the customer.
DPAs will be billed as usual, however, the number of closing days will be added at the end of your subscription.
Are all your services and programs cancelled?
Our recreational courses and competitive team are cancelled until this spring or until further notice. Our day camps will take place this summer, please refer to the day camps page for all information.
What happens if my child’s program has been cancelled?
Some recreational classes and day camps have been cancelled in the last few weeks, if your child was in one of these programs, we will contact you to offer a credit on a future service or offer a refund. We ask you to be patient, this may take a few days as we have many cases to manage.
Do you still take reservations for groups or birthdays?
Due to the uncertainty behind the spread of the virus, we cannot guarantee anything. You can still write to us at firstname.lastname@example.org and we will put your reservation on hold. When we have a reopening date, we will be able to contact you for an official reservation.