FAQ COVID-19

Vaccine Passport

When does the vaccination passport come into effect?
As of September 22, you will be asked for proof of vaccination upon arrival at the Kanata Climbing Center. Unfortunately, without proof of vaccination, you will not have access to the climbing center.

What can I do if I am a member but I am not properly vaccinated?
We are actively working to find creative solutions for you. You can request to freeze your membership until your vaccination passport is complete or until you are properly vaccinated by clicking on the link here.

Are any people exempt from the vaccine passport?
Any person 18 years of age and under registered in our recreational courses or competitive program.
Children 11 years old and under and members of our Sports-Study Climbing program.

Do I have to show my proof of vaccination at every visit?
No, once we have seen your proof of immunization the first time, we will put a note on your file and you will not have to show it again.

If I have already shown my proof of vaccination in Gatineau, do I have to show it again when I visit Kanata?
No, since our systems communicate with each other, we will be able to see that you have already shown us your proof of vaccination.

General questions

At what point can I come climbing?
To come climbing, you will have to reserve and pay for your climbing session through our online reservation system.

What times will the sessions be available?
9:00am to 11:0oam / 11:20am to 1:20pm / 1:40pm to 3:40pm / 4:00pm to 6:00pm / 6:20pm to 8:20pm / 8:40pm to 10:40pm

How many places will be available per session?
We can accommodate 100 climbers per session.

When can I register?
For members and punchcard holders, the registration will open 96 hours before the beginning of the session. For non-members, the registration will open 72 hours before the beginning of the session.

Can I come without having booked online?
If the climbing session has not been fully booked, it will be possible to accept clients in person, but only up to a maximum capacity of 10 climbers per session. We strongly suggest that you proceed via the online reservation system to secure your spot.

What is your policy on wearing a mask?
Masks are mandatory in the common areas of the climbing center. You will only be able to remove it when you climb or once at your training station in the gym. Disposable masks will be available at the reception desk at a cost of 2$ and we will also have reusable masks for sale.

What type of chalk will be allowed?
Only liquid magnesia will be allowed in the centre. We will have bottles of liquid magnesia on sale at the reception desk.

Will the bathrooms and locker rooms be accessible?
You will be able to use the bathrooms, however the lockers cannot be used to store your personal belongings and the showers will be closed. It is preferable that you arrive dressed and ready to climb.

Will it be possible to rent equipment?
We rent climbing shoes and harnesses.

What sanitary measures will be taken to ensure a safe environment?
All climbers will be asked to disinfect their hands upon arrival. We strongly encourage the continued use of hand sanitizer during the climbing session. While waiting between climbs, we ask that you keep your distance from other climbers and respect the 2-metre social distance as much as possible.

A message will be announced 10 minutes before the end of your reservation period. It is essential for all climbers to be ready to leave on time to allow our staff time to disinfect the area for the next climbing session. We allow 20 minutes for general cleaning between reservation periods.

All climbers will be asked to leave via a secondary exit door to avoid crossing climbers from the next reservation period.

Wearing a mask will be mandatory in all common areas of the climbing center. Climbers will only be able to take it off when they practice an activity in a training area. This policy applies to Gatineau and Kanata. Children 11 years of age and under are not required to wear a mask in Gatineau only.

Will all memberships be automatically reactivated?
Yes, starting Saturday, all memberships from Kanata location, regardless of duration, will be reactivated. The closing time will be automatically added to the current subscription duration. You don’t have to do anything.

What if I want to keep my membership frozen for longer?
We will offer a free 1 month freeze to members who wish to keep their membership frozen. However, it will not be possible to keep it frozen for longer than one month. A link will be available shortly to request it.

Please note that as of June 22, 2020, all NEW memberships and punch cards purchased will automatically include the multigym according to the new pricing in effect.

What are the prices?
As of June 1st, our new prices became effective. We invite you to consult our RATES web page for full details.

If you have any specific questions and/or concerns, please contact us at infokanata@altitudegym.ca and we will be happy to answer you!

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Gatineau

35 Boulevard Saint-Raymond,
Gatineau, Québec, J8Y 1R5

819-205-0959 819-205-0960 info@altitudegym.ca
Business hours

Monday to Wednesday : 10 am to 11 pm
Thursday & Friday : 10 am to 11:30 pm
Saturday & Sunday : 10 am to 10 pm

Gatineau
Participation agreement
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