FAQ COVID-19

 

At what point can I come climbing?
The Kanata centre will reopen on Saturday, November 7th, at 9:20 a.m. To come climbing, you will have to reserve and pay for your climbing session through our online reservation system.

What times will the sessions be available?
9:20am – 11:20am / 11:40am – 1:40pm / 2:00pm – 4:00pm / 4:20pm – 6:20pm / 6:40pm – 8:40pm / 9:00pm – 11:00pm

How many places will be available per session?
We can accommodate 50 climbers per session.

When can I register?
For members and punchcard holders, the registration will open 96 hours before the beginning of the session. For non-members, the registration will open 72 hours before the beginning of the session.

Can I come without having booked online?
If the climbing session has not been fully booked, it will be possible to accept clients in person, but only up to a maximum capacity of 50 climbers per session. We strongly suggest that you proceed via the online reservation system to secure your spot.

What is your policy on wearing a mask?
Masks are mandatory in the common areas of the climbing center. You will only be able to remove it when you climb or once at your training station in the gym. Disposable masks will be available at the reception desk at a cost of 2$ and we will also have reusable masks for sale.

Will we have access to all sections of the climbing centre?
The Ninja Warrior, the auto-belays and the Augmented Wall are going to be closed for the first phase or reopening.

What type of chalk will be allowed?
Only liquid magnesia will be allowed in the centre. It will be possible to purchase liquid magnesia when you purchase your climbing session online and your order will be given to you upon arrival. We will also have a few bottles of liquid magnesia on sale at the reception desk.

Will the bathrooms and locker rooms be accessible?
You will be able to use the bathrooms, however the lockers cannot be used to store your personal belongings and the showers will be closed. It is preferable that you arrive dressed and ready to climb.

Will it be possible to rent equipment?
Only climbing shoes can be rented. Be sure to bring your harness, belay system and rope if you wish to climb the route. Climbing shoes will be disinfected between rentals.

What sanitary measures will be taken to ensure a safe environment?
All climbers will be asked to disinfect their hands upon arrival. We strongly encourage the continued use of hand sanitizer during the climbing session. While waiting between climbs, we ask that you keep your distance from other climbers and respect the 2-metre social distance as much as possible.
A message will be announced 10 minutes before the end of your reservation period. It is essential for all climbers to be ready to leave on time to allow our staff time to disinfect the area for the next climbing session. We allow 20 minutes for general cleaning between reservation periods.
All climbers will be asked to leave via a secondary exit door to avoid crossing climbers from the next reservation period.

Wearing a mask will be mandatory in all common areas of the climbing center. Climbers will only be able to take it off when they practice an activity in a training area. This policy applies to Gatineau and Kanata. Children 11 years of age and under are not required to wear a mask in Gatineau only.

Will all memberships be automatically reactivated?
Yes, starting Saturday, all memberships from Kanata location, regardless of duration, will be reactivated. The closing time will be automatically added to the current subscription duration. You don’t have to do anything.

What if I want to keep my membership frozen for longer?
We will offer a free 1 month freeze to members who wish to keep their membership frozen. However, it will not be possible to keep it frozen for longer than one month. A link will be available shortly to request it.

Please note that as of June 22, 2020, all NEW memberships and punch cards purchased will automatically include the multigym according to the new pricing in effect.

What are the prices?
As of June 1st, our new prices became effective. We invite you to consult our RATES web page for full details.

If you have any specific questions and/or concerns, please contact us at infokanata@altitudegym.ca and we will be happy to answer you!

Venez relever le défi de l'un des plus gros Ninja Warriors au Canada ! Testez vos habiletés en vous confrontant à divers éléments tels que le Salmon Ladder, le Ring Slider, Unstable Bridge, etc. Est-ce que le Ninja en vous saura réussir les épreuves d'une seule lancée? À vous de vous défier vous-même !

Reservation required for Ninja Warrior To find out more about Ninja Warrior

Gatineau

35 Boulevard Saint-Raymond,
Gatineau, Québec, J8Y 1R5

819-205-0959 819-205-0960 info@altitudegym.ca
Business hours

Monday to Wednesday : 10 am to 11 pm
Thursday & Friday : 10 am to 11:30 pm
Saturday & Sunday : 10 am to 10 pm

Gatineau
Participation agreement
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