FAQ – COVID-19

If you experience symptoms such as fever, the onset or aggravation of a cough, difficulty breathing or sudden loss of smell without nasal congestion with or without loss of taste, we ask that you do not attend the climbing center and follow Public Health protocols. Other symptoms may also appear, such as sore throat, headache, runny nose, muscle aches, unexplained intense fatigue, significant loss of appetite, vomiting or diarrhea.

Vaccination Passport

When does the vaccination passport come into effect?
As of September 1st, you will be asked for proof of vaccination upon arrival at the Gatineau Climbing Center. Unfortunately, without proof of vaccination, you will not have access to the climbing center.

What can I do if I am a member but I am not properly vaccinated?
We are actively working to find creative solutions for you. You can request to freeze your membership until your vaccination passport is complete or until you are properly vaccinated by clicking on the link here.

Are any people exempt from the vaccine passport?
Children 11 years old and under and members of our Sports-Study Climbing program.

Do I have to show my proof of vaccination at every visit?
No, once we have seen your proof of immunization the first time, we will put a note on your file and you will not have to show it again.

If I have already shown my proof of vaccination in Kanata, do I have to show it again when I visit Gatineau?
No, since our systems communicate with each other, we will be able to see that you have already shown us your proof of vaccination.

 General Questions

I want to come and climb, how does it work?
Reservations are mandatory. The climbing center has been divided into 4 different areas (Main room, annex, bouldering section in the basement and training boards in the training room). You will have to choose a plateau and stay on it throughout your session. Sessions are 1:45 long and there is a 15 minute break between sessions for cleaning and to ensure no crossover between sessions.

Do I need to make a reservation to come and climb?
It is mandatory to make a reservation to come and climb. Please visit our reservation section.

What are the hours of the climbing sessions?
9:15 am to 11:05 am, 11:20 am to 1:10 pm, 1:25 pm to 3:15 pm, 3:30 pm to 5:20 pm, 5:35 pm to 7:25 pm, 7:40 pm to 9:30 pm.

What is the capacity of the climbing center?
Our capacity is 25 people per plateau. We will be able to accommodate 25 people in the main hall, 25 people in the annex, 25 people in the bouldering area in the basement and 8 people on the walls in the training room (moonboard, kilterboard and tension board).

Will we have access to all sections of the climbing center?
Unfortunately not, when you book a section, you will have to stay there for your entire session. The training room will be completely closed. Only the climbing walls in the training room will remain open in that section.

Is the Clip’N Climb open ?
The Clip’N Climb section is closed temporarily.

What is your mask policy?
The mask is mandatory for all people 10 years old and older. It is recommended for children between the ages of 2 and 9. The mask is mandatory at all times in the climbing center. You can only remove it when you are on the wall to climb.

What type of chalk will be allowed?
Only liquid chalk will be allowed in the climbing center. We will only allow chalk balls for climbers on the route walls. We will have bottles of liquid chalk for sale at the reception.

What health measures will be taken to ensure a safe environment?
All climbers will be asked to disinfect their hands upon arrival. We strongly encourage the continued use of hand sanitizer during the climbing session.  While waiting between climbs, we ask that you keep your distance from other climbers and respect the social distance of 1 meter as much as possible when moving.

Since only liquid chalk is allowed and it contains a high percentage of alcohol, it also acts as a disinfectant throughout your session.

Our staff will disinfect frequently used and touched areas on a regular basis throughout the day.

What if I want to keep my membership frozen for longer?
It will not be possible to keep your membership frozen longer unless there is a reason approved in your membership purchase contract: pregnancy, major medical problem, studies, internship or work outside the region more than 100 km away. The freeze must be requested for a future period; it cannot be retroactive. Official supporting documents must be provided: medical or moving proof will be accepted. Of a minimum duration of 4 weeks, the freeze will obviously not be able to exceed the duration of the remaining membership. The frozen period will be transposed directly following the subscription or at the end of the unavailability period if it exceeds the remaining subscription period.

Will Kanata members have access to the Gatineau centre?
Kanata members who wish to unfreeze their membership for use in the Gatineau centre will have to send a written request by email to info@altitudegym.ca so that we can proceed with the change in their membership file. Please note that once the Kanata centre reopens, you will have the choice to keep your membership in Gatineau or to transfer it back to Kanata.

Please note that as of June 22, 2020, all NEW memberships and punch cards purchased will automatically include the multigym according to the new pricing in effect.

What are the prices?
As of June 1st, our new prices became effective. We invite you to consult our RATES web page for full details.

If you have any specific questions and/or concerns, please contact us at info@altitudegym.ca and we will be happy to answer you!

Gatineau

35 Boulevard Saint-Raymond,
Gatineau, Québec, J8Y 1R5

819-205-0959 819-205-0960 info@altitudegym.ca
Business hours

Monday to Wednesday : 10 am to 11 pm
Thursday & Friday : 10 am to 11:30 pm
Saturday & Sunday : 10 am to 10 pm

Kanata
Participation agreement
Contact