FAQ – COVID-19
The climbing center will be closed temporarily as of April 2nd until further notice.
If you experience symptoms such as fever, the onset or aggravation of a cough, difficulty breathing or sudden loss of smell without nasal congestion with or without loss of taste, we ask that you do not attend the climbing center and follow Public Health protocols. Other symptoms may also appear, such as sore throat, headache, runny nose, muscle aches, unexplained intense fatigue, significant loss of appetite, vomiting or diarrhea.
At what point can I come climbing?
To come and climb, you will need to book and pay for your climbing session via our online reservation system.
What times will the sessions be available?
8:50am – 10:35am / 10:55am – 12:40pm / 1:00pm – 2:45pm / 3:05pm – 4:50pm / 5:10pm – 6:55pm / 7:15pm – 9:00pm
How many places will be available per session?
We can accommodate a total of 63 climbers per session, in different sections of the gym. Main floor: 25 climbers / Basement: 20 climbers / Annex: 18 climbers
When can I register?
For members and punchcard holders, the registration will open 96 hours before the beginning of the session. For non-members, the registration will open 72 hours before the beginning of the session.
Can I come without having booked online?
If the climbing session has not been fully booked, it will be possible to accept clients in person, but only up to a maximum capacity of 63 climbers per session. We strongly suggest that you proceed via the online reservation system to secure your spot.
Will we have access to all sections of the climbing centre?
During the weekdays (before 3pm), you will have access to all the climbing centre (except from February 22nd to March 7th). During the week nights (after 4pm) and the weekends, you will have to reserve for the Annex or the main room and the basement.
What is your mask policy ?
Mask is mandatory for everyone 10 years old and older. It is recommended for kids between 2 and 9 years of age. You have to wear your mask at all time in the gym. You can only remove it when you are on the wall to climb.
What type of chalk will be allowed?
Only liquid magnesia will be allowed in the centre. We will allow the use of magnesia balls only for climbers on the climbing walls. It will be possible to purchase liquid magnesia when you purchase your climbing session online and your order will be given to you upon arrival. We will also have a few bottles of liquid magnesia on sale at the reception desk.
Will the restrooms and locker rooms be accessible?
You will be able to use the restrooms, however the lockers cannot be used to store your personal belongings and the showers will be closed. It is preferable that you arrive dressed and ready to climb.
Will it be possible to rent equipment?
Only climbing shoes can be rented. Be sure to bring your harness, belay system and rope if you wish to climb the route. Climbing shoes will be disinfected between rentals.
What sanitary measures will be taken to ensure a safe environment?
All climbers will be asked to disinfect their hands upon arrival. We strongly encourage the continued use of hand sanitizer during the climbing session. While waiting between climbs, we ask that you keep your distance from other climbers and respect the 2-metre social distance as much as possible.
A message will be announced 10 minutes before the end of your reservation period. It is essential for all climbers to be ready to leave on time to allow our staff time to disinfect the area for the next climbing session. We allow 20 minutes for general cleaning between reservation periods.
All climbers will be asked to leave via a secondary exit door to avoid crossing climbers from the next reservation period.
Wearing a mask will be mandatory in all common areas of the climbing center. Climbers will only be able to take it off when they practice an activity in a training area. This policy applies to Gatineau and Kanata. Children 11 years of age and under are not required to wear a mask in Gatineau only.
Will all memberships be automatically reactivated?
Yes, all memberships from Gatineau location, regardless of duration, will be reactivated. The closing time will be automatically added to the current subscription duration. You don’t have to do anything.
What if I want to keep my membership frozen for longer?
It will not be possible to keep your membership frozen longer unless there is a reason approved in your membership purchase contract: pregnancy, major medical problem, studies, internship or work outside the region more than 100 km away. The freeze must be requested for a future period; it cannot be retroactive. Official supporting documents must be provided: medical or moving proof will be accepted. Of a minimum duration of 4 weeks, the freeze will obviously not be able to exceed the duration of the remaining membership. The frozen period will be transposed directly following the subscription or at the end of the unavailability period if it exceeds the remaining subscription period.
Will Kanata members have access to the Gatineau centre?
Kanata members who wish to unfreeze their membership for use in the Gatineau centre will have to send a written request by email to firstname.lastname@example.org so that we can proceed with the change in their membership file. Please note that once the Kanata centre reopens, you will have the choice to keep your membership in Gatineau or to transfer it back to Kanata.
Please note that as of June 22, 2020, all NEW memberships and punch cards purchased will automatically include the multigym according to the new pricing in effect.
What are the prices?
As of June 1st, our new prices became effective. We invite you to consult our RATES web page for full details.
If you have any specific questions and/or concerns, please contact us at email@example.com and we will be happy to answer you!